Digital Resource: Adams, K., & Galanes, G. (2017). Communicating in groups: Application and skills (10th ed.). New York, NY: McGraw-Hill. eISBN-13: 9781259983283
Review “Habits of Poor Listeners” in Chapter 3 of the required Adams and Galanes text.
Locate at least two credible Internet sources that educate individuals in the helping professions on how to improve active listening. You do not need to cite and reference outside additional sources; however, if you use thoughts, ideas, or quotes from the required text, then you must cite and reference your journal entry. Your reflective journal entry should consist of 350-500 words.