The process of observing users in context is detailed in this reading.
Principles of contextual inquiry (Chapter 3).pdf
2. Write in your task all the major heading and sub-headings in the reading.
3. Then write down all the sidebars – the highlighted texts slotting them in under headings – in the correct order of the information flow.
4. Read what you have written – does it make sense? This should provide a summary of the key points of this article.
5. What does this summary tell you about contextual inquiry? What are the key ideas?